10 Things Most Forum Owners Don’t Know About Community Commerce

April 11, 2013

Cross-posted from the ForumCon blog. ForumCon is the only conference dedicated to the business of Forums and will be held this year in San Francisco on June 13. Registration is now open.

Panjo Logo

When Rachel Blaustein wanted to improve the buying and selling experience in her forum, Bhuz.com, she turned to Panjo. “Before Panjo, we tried a mix of rules and plugins. Sellers were getting buried in a confusing pile of emails and private messages. Buyers suffered from poor search tools, terrible product presentation, and lackluster communication from sellers. As the community owners, we got sucked into dispute resolution. Panjo helped us improve the classifieds for everyone.”

Increasingly, forum owners are turning to Panjo to help grow revenue, increase engagement  and reduce the administrative burden of running a community. Panjo makes a free marketplace plugin for popular forum software platforms. Panjo also provides payment processing solutions that allow a forum to optionally collect listing, promotion, and final value fees.

Exclusively for ForumCon, Panjo opens the kimono to reveal fascinating statistics that are coming to light based on Panjo’s partnerships with forum-based marketplaces.

 

  1. Sellers successfully sell 45% of the items listed for sale in a forum.
  2. Fellow forum members buy 75% of the sold items. Neighbors, eBay shoppers, and members of other forums purchase the remaining 25% of the items that sell.
  3. Slightly more than half the sellers list just a single item for sale. The other half of sellers list two or more items a year.
  4. Nearly 90% of the listings come from the minority of sellers who list more than one item for sale a year.
  5. Excluding items that cost over $5,000, the average sales price of sold items is $200.
  6. It takes 15 days on average to sell an item. After 15 days, an item’s chances of selling drop precipitously.
  7. 40% of community members buy, browse, or sell in the marketplace.
  8. Including payment processing, eBay’s average take rate (the percent of revenue they make on the gross value of a sale) is 11.6%; Etsy’s take rate averages 9%.
  9. 23% of forum members browse marketplace listings on a mobile device.
  10. Each monthly active unique forum user exchanges $10 in gross merchandise volume a year with another forum member. In other words, if your forum has 50,000 monthly active uniques, your members will sell $500,000 of goods to other members of your forum.

panjo_infographic_forumcon

All the statistics above reflect averages across Panjo’s network of partners. You can partner with Panjo to unlock a treasure trove of commerce data for your community. To learn more about Panjo’s classifieds plugin for forum software platforms like vBulletin, XenForo, SMF, and phpBB, contact info@panjo.com or call 1 (424) 272-0291.

 

A Blogger’s Guide to Earning More

March 4, 2013

You’ve built a following. You’re working hard to create unique, compelling, and engaging material that your followers love to read. So how do you grow your revenue? Surely it doesn’t mean resorting to plastering your blog with banner ads. Does it mean degrading your editorial integrity and selling your posts? It doesn’t mean either of these, we promise.

The old mode of online retailing – going to the store and figuring out what you want to buy – is increasingly outdated. These days it’s about finding and listening to your chosen and trusted experts – friends, forum communities, and, yes, you.  It’s bloggers like you who provide the most trusted advice: you are the muse and the inspiration. Indeed, it is your content that is increasingly driving sales (2x faster than overall e-commerce). So how can you capitalize on your value?

The solution is native monetization – a method of generating revenue in a way that’s organic to your site and maintains (or even improves) the user experience. This is the opposite of traditional monetization that degrades and distracts the user. Using the humble hyperlink and our technology, anyone can turn their content into revenue without having to wallpaper your blog with ugly, outdated and often irrelevant banner advertising.

In this guide, we lay out how you can take your blog from being average, to being a top earner. It’s all about the Three Bs: Brand, Bond and Business. We steer you through the key steps to develop and optimize your brand, the bond you build with your followers, and the business you aim to drive. The guide helps you leverage your influence and your audience to turn your click-throughs into commerce. In just 5 easy and concrete steps, VigLink can help you to earn more, much more, through what you do best – blogging.

Download your copy now

Content-driven commerce is changing the way consumers buy, merchants sell, and publishers earn. Make the most of it!

 

The Truth Behind SEO and Paid Links

February 26, 2013

Recently, another storm blew up around SEO, advertorials, and links. At the center of the storm were Google and Interflora, a popular UK-based flower retailer. In an effort to promote themselves in the run up to Valentine’s Day, Interflora sent bouquets to bloggers. The idea was simple: send bloggers flowers, bloggers blog about flowers, readers like, click and buy. Seems like a good marketing plan, no?

Not quite. Google decided the flowers were intended to boost PageRank and consequently annihilated Interflora’s search ranking.

Exchanging flowers for links is tantamount to buying links and Google has a long-standing policy against paid links that masquerade as “organic” links. I emphasize ”masquerade” because that part is all too often forgotten. Paid links are fine; Google earns a few billion dollars every month from paid links. The issue hinges on trying to pass paid links for natural links.

Was that really Interflora’s goal? I don’t know. What I do know is that their reaction was to call all the bloggers who got flowers and ask them to take the links down in an attempt to salvage their reputation with Google. That was the wrong move in my opinion – it’s throwing out the baby with the bathwater.

Interflora could have avoided this situation entirely with one simple snippet of code:

rel="nofollow"

By reminding bloggers to include this simple code in their Interflora links, Google would have rightly ignored the links for purposes of passing PageRank to Interflora and no SEO cliff-of-doom would have transpired. Here’s how it looks in HTML: 

<a href="interflora.co.uk" rel="nofollow">Interflora</a>

Instead of asking bloggers to delete the URLs entirely, Interflora could have simply asked bloggers to add the nofollow, keeping the links up and the clicks (and sales) coming.

Even better would have been to recruit these bloggers into their affiliate program. Google’s Matt Cutts is on record making it clear that the vast majority of affiliate links are handled correctly. This means Google’s PageRank automatically ignores affiliate links, and you don’t need to include a nofollow (though it can’t hurt). With affiliate links handled properly by Google, there’s no risk of penalty.

If asking bloggers to include nofollow in their links or signing them up individually to an affiliate program sounds too arduous, well, I agree. The whole notion of manually tagging paid links is antiquated. After all, that’s exactly the problem VigLink technology solves. And just like every other affiliate link, Google handles our links correctly.

Bloggers who use VigLink avoid these paid link SEO scandals, don’t risk their own search rank or that of their favorite merchants, and never lose another commission rightly earned. As of this writing, VigLink users earn $6 for every sale they drive to Interflora. That beats an SEO cliff of doom any day.

Posted by Oliver Deighton, Vice President, Marketing

 

Playing Cupid Pays: Consumers will Spend about $3.4B Online for Valentine’s Day

January 31, 2013

People celebrating V-Day will shell out an average of $125, according to 2012 data from the National Retail Federation. The holiday is about “wants” instead of “needs,” so people are looking for creative ideas. They’ll turn to publishers, forums, and blogs for inspiration.

Here are a few more facts about Valentine’s Day purchases:

  • Half will buy candy
  • 19% will buy jewelry
  • 36% will buy flowers (and we’re now offering 18% commission from 1-800-Flowers.com!)
  • 5.6% will treat someone to a nice evening out
  • Men spend twice as much as women
  • People buy for their pets (seriously!)
  • 13.3% will buy gift cards

Stats aside, the most successful publishers will think outside the box for nontraditional gift ideas as well – those that match their “voice” as an expert and speak to their audience.

This brings up a good point about thinking like a retailer: V-Day is a shopping opportunity, one that retailers know how to promote and package. Shouldn’t you do the same with your site?

The calendar has opportunities for content-driven commerce all year long. Valentine’s Day now, followed by Spring Break season (a great opportunity to showcase travel accessories, fashion and stuff to keep the kids busy), Spring Fashion season, Mother’s Day, graduation…you get the idea.

Make it work today to maximize your revenues:

  • Stay a bit ahead to find items that inspire your audience.
  • Time your content to appear when your audience is in a buying frame of mind. (Hence the timing of this post.) Too early and they’ll hesitate; too late and they’ll miss.
  • Browse VigLink’s Merchant Explorer tool to find merchants that monetize and the best commission rates.
  • Visit VigLink Insider to find the latest offers and commission increases (and we’ve got a ton for Valentine’s Day)
  • Want to go further? Developers can use the VigLink API Product Catalog to capture product images, compare prices, find deals, and offer coupons to drive purchase intent and significantly increase click-through rates.

More to come: Check back for our soon-to-be published “Think Like a Retailer: A Publisher’s Guide Maximizing Revenue.”

 

 

The Future of Affiliate Marketing is Bright

January 23, 2013

Last week, VigLink Founder and CEO Oliver Roup shared his predictions on the future of affiliate marketing at Affiliate Summit West in Las Vegas alongside panelists Peter Hamilton, CEO of HasOffers, Ben Kiblinger, President and US / Canada Operations of Coull, Jonathan Mendez, CEO of Yieldbot Inc, and moderator Marty Fahncke, Director – Strategic Aggregation Marketing, Gragg Advertising.

Our own Mika Uehara, Senior Merchant Relationship Manager, attended the session and we caught up with her for a recap.

 

Let’s cut to the chase; how did the panel sum up the future of affiliate marketing?

The general consensus was that the future of affiliate marketing is extremely bright. The affiliate model is mainstreaming, and that’s a great thing. Both Peter Hamilton and Oliver Roup harkened back to the old days where advertisers focused predominantly on media buys and impressions, and publishers negatively reacted to affiliate offers, thinking they were just about selling pills.

Now, advertisers are demanding performance-based metrics and the dominance of branding display advertising is starting to shift. As Ben Kiblinger of Coull noted, advertisers are talking about omni-channel marketing and analytics to understand where their consumers are coming from. They value the affiliate marketing channel and see it providing a material contribution to their online marketing goals.

As for publishers, large corporations who never considered affiliate marketing a viable revenue model are interested in the space. We’re even seeing affiliates promoting their websites in TV ads!

 

It seems that display was a large part of the discussion. If the future is display, did the panel add any insight into how affiliates should be making the most of it?

The panel did touch upon display advertising, which may be a bit daunting to the average affiliate. But if you look at display advertising from a bird’s eye view and see how the channel has changed over time, one can glean insights from its growth and use similar methods and tools to drive affiliate marketing. For example, there is a plethora of third-party data to understand and anonymously identify prospects across demographics, interests, and usage behavior. Successful marketers and affiliates will use this data to target consumers and drive sales.

 

Was the panel predicting a decline or a growth in display?

Oh no, the consensus was absolutely growth in display, however, it was refreshing to hear the different views on where the largest opportunities for growth can be found. (That’s the true sign of a great panel discussion, isn’t it?) Panelists talked about changes in the automated management of display and how it opens up opportunities for retargeting and attribution, as well as leveraging affiliate marketing to target niche markets and find full-price paying customers amidst widespread bargain shopping and coupon clipping. Of course, all agreed that one of the largest opportunities is mobile.

 

Mobile is always a hot topic. Was there any discussion about how affiliate marketers could harness mobile?

eMarketers have talked about mobile being THE new channel, and even though monetization of mobile is in its early stages, panelists couldn’t agree more. They offered some great advice for leveraging growth in this channel, with some preparation.

With devices such as the iPhone and iPad, Kiblinger noted that affiliates have a unique opportunity to foster demand through the mobile experience, by placing ads within content, making them contextual and entertaining, and less annoying.

Hamilton directed the audience to mobile game companies who are experimenting with all types and sources of traffic, and are looking for direct publishing partners. They are willing to pay for installs, including incentivized installs, so there’s a lot of opportunity for affiliates.

 

What about video?

Panelists agreed that video plays a large part of a consumer’s web experience, but challenges were raised in how it can be leveraged and monetized. On one hand, we think about video on mobile devices as in-ad units. Kiblinger points out that a video about a game is great in generating downloads. From an ad perspective, videos are measurable from impression to conversion, and can track how far a person watched the video before leaving. On the other hand, we can also think about video as content. YouTube was brought up as the 2nd largest search engine in the world. Youtube is increasing in traffic, especially with younger viewers. One of the largest verticals is selling fashion and content to teen girls.

Regardless of its use, panelists expressed that publishers need to mindful of the value any ad provides their visitors and their bottom line. Roup challenged publishers to be critical and to identify what makes money and what does not. There is limited amount of real-estate on desktops and there is diminishing return for adding more ads (e.g., Google punishes publishers for high ad to content ratio). Mendez added the challenge of video and shorter attention spans. Relevant and less disruptive experiences will always win over ad-heavy video.

 

What should publishers be prepared for as the future of affiliate marketing marches on?

This was actually the final question. Panelists left the audience with this advice:

  • Cookie tracking will shift, so publishers need to understand how tracking works and how to do it at scale (Hamilton)
  • Be prepared for a world of machine learning, complex algorithms, and automation (Mendez)
  • Regulatory scrutiny will disappear, organizations such as the PMA will change the face of the game (Roup)
  • Focus on enriching the user experience (Kiblinger)

 

From Fashion Blogger to Fashion Designer

January 16, 2013

We just heard some amazing news: Shauna Miller, the brain child of budget-fashion blog Penny Chic, will be launching her own line of clothing on Walmart.com. Women’s Wear Daily just broke the story and you can read all about it here.

Penny Chic

We’re huge fans of Penny Chic. She’s a model for not just building a strong blogging business (after all, she monetizes with VigLink), but a model for turning your passion into your career.

Here are three lessons any blogger can learn from Shauna Miller:

  1. Find your niche
    Shauna’s niche is fashion on a budget. She proves that you actually can look good without falling victim to the almighty label by shopping stores like Wal-Mart, Target, and Kmart. That’s a new, unique, and controversial take on fashion. Most of all, it fills a real need; after all, just because a niche is narrow doesn’t mean it doesn’t matter to lots of people.
  2. Go beyond the blog
    Shauna’s taken Penny Chic beyond her blog and extended to other properties, like YouTube. As Shauna tell us, “My blog is great for inspiration and showing my readers how to pull pieces together into a cohesive outfit. It will always be the meat and potatoes behind my brand. But, for some reason, the way products are personified in video (even when I’m simply pulling clothes off of a rack) seems to connect to something deeper in the consumer.” It could be a book, a video series, a pod cast,  or speaking at an event. Or all of the above. The point is to find more and more channels to connect with your audience. The best blogs become more than just a blog, they become a brand.
  3. Don’t go it alone
    Shauna knows that there are others out there who can help broaden her audience (just visit her press page for examples). Of course, having a presence on Walmart.com also helps, and as Shauna says, “[I] am looking to other YouTube channels, other than my own, as a source of support to help push sales for the line.” With a little creativity, partnerships can take everyone further.

Shauna was recently interviewed on “Making it in America” on CNN Headline News (HLN). Here’s that interview:

Managing that January Slump

December 20, 2012

It’s right before the holidays. Consumers are frantically checking off the shopping lists, snagging last minute deals, and maybe buying a little something for themselves while they’re at it. Check your VigLink dashboard; you’re seeing the fruits of their spending too as November and December are up, way up, for many commerce-driving publishers.

In the midst of all this holiday spending, it’s easy to forget the impending fiscal cliff. No, I’m not talking about Ben Bernake, I’m talking about the January-retail hangover, which really starts December 25th. January is a notoriously slow month for Retail as consumers nurse their pocketbooks and transition overnight from spend happy to thrifty. What’s a publisher to do?

There’s plenty of opportunity out there in January. Savvy sites will know how to make hay when everyone else is blaming the “seasonality.” Hit the ground running with four tips to make this January your best yet:

Promote Yourself

What’s the hardest time to get a consumer’s attention? When everyone else is trying to get their attention. The holiday shopping season is as noisy as it gets. Smart marketers know that the best time to gain share of voice is when everyone else is laying low. January is your time to go loud, make yourself known, introduce new features,* and grow your audience. While the audience you’re attracting may not be spending as much this month, keep them loyal and your investment will pay off over the long haul.

*What could you build with the new VigLink Catalog API?

Health Sells

What’s everybody’s #1 New Year’s resolution? No, not eat more Christmas leftovers. Focus content on what matters to consumers so those that do spend, spend through you. You say healthy recipes? I think I need a new juicer. You say diet advice? I can think of a few good books. You say 2013 fashion trends? I think that shirt with vertical stripes makes me look thinner than I feel. You say five easy routines to get back into shape? I think I can’t do them without new shoes… You get the point. Behind every new year’s resolution article, blog post, or forum thread there’s a thing (or ten) to buy. Help your audience buy.

Talk About the Weather

January is cold and wet.* People might not be buying new toys, gadgets, or vacations, but they still need to manage the weather. Wiper blades, snow boots, winter tires, jackets, heaters, slippers–if it keeps the chills out and cozy in, people are buying.

*We realize VigLink is global, so if you’re in the southern hemisphere, think about things that beat the heat (and send us a blanket if you wouldn’t mind).

Take the year in review

As a new beginning, January is the perfect time to review, reflect, and react. Take stock of what worked last year. What content drove sales? Who got all your out-clicks? Do they deserve them? Check your VigLink dashboard, dig into your site analytics, talk to your customers, and see what lessons you can learn from 2012 to make 2013 even better.

This January, make your New Year’s resolution to turn January from s..l..o…w to GROW.

Introducing VigLink’s #HolidayInsider Campaign

December 3, 2012

Thanksgiving has come and gone in the US, and, in turn, Black Friday and Cyber Monday have as well.  Did you get in on the action?  The past 7 days made for a huge earnings week among VigLink publishers.  We want to help you keep your earnings up for the rest of the year, and what better way to do that than to capitalize on the biggest shopping season of the year?  Here’s how:

Our Merchant Team updates both the page and the Twitter handle often, so you stay up-to-the-minute on how to maximize your link revenue this December.

The potential for earnings is huge in December.  Won’t take our word for it?  Take a look at these stats from Shop.org:

  • In 2012, holiday sales will reach $925 billion
  • 24% of holiday sales will be online
  • Retail web sales will increase 12% over last holiday season
  • eCommerce will make up $224 billion in sales in 2012
  • The average holiday shopper spends $107.50 on themselves

That’s crazy spending.  And if you don’t take advantage of it, someone else will.

So after keeping up with the hottest #HolidayInsider deals on VigLink Insider and @VigLinkInsider, what best practices should you keep in mind when creating holiday content?  Here’s a list to help get the creative juices flowing:

  • Use descriptive language: Links to products that exist without description are less likely to spark someone’s interest.  Sell the product a bit!
  • Use images: Images work much the same way descriptive language does.  They bring life and detail to the product.  Plus, they’re likely to do some of the product selling for you.
  • Spark discussions: Your readers have opinions on products, too.  Why not encourage them to share links to products on your site? If you’re using our Link Insertion feature, those product references will be automatically linked and affiliated for you. Encourage posts by asking questions like “what are you getting your significant other this year?”
  • Focus on sharing deals: Your readers are more likely to make a purchase decision if they feel like they’re getting a deal, such as discounted pricing or free shipping. If you find a great deal, share it! It’s more likely to convert.

December shopping will be over before we know it, and the publishers who took the time to maximize their content for Holiday spending season will see increased earnings.  We’d love to hear your ideas for maximizing Holiday revenue on your site or forum this year.  Please share them by emailing newsletters@viglink.com.

Happy Holidays!

Whitney Smith, VigLink Marketing Communications Manager

That’s the Power of [Link] Love

September 10, 2012

Recently, Zemanta wrote a blog post titled Link Love Is the Way We Roll , addressing the concept of linking out to other (similar, even competitive) sites from your own content. This post immediately struck a chord with us here at VigLink, because we feel the same way Zemanta does about “link love.” It’s a best practice.

Blogger intuition doesn’t always work in favor of “link love,” though. You want readers to stay engaged with your content for as long as possible, right? For that reason, the idea of directing them to other, similar content seems contrary to what common sense would suggest. We would encourage content creators to try to overcome this false perception that “link love” is not in their best interest, for several reasons:

1) It exudes confidence
The fact that you’re willing to reference other, similar information shows that you believe your content is compelling enough to share some of the spotlight, knowing that readers will come back to you.

2)  It’s realistic
It’s joining in on an existing conversation, rather than ignoring the fact that the conversation exists. It’s acknowledging that there are varying points of view on a topic, rather than pretending there’s just one, which happens to be yours.

“The marketplace is going to sort things out on its own whether you would like it or not. If you’re blogging and not linking due to fear of competition, you may be surprised that you’re not even in the running.”
-Brian Clark, Why Linking Out to Other Blogs is Critical

3)  It’s authoritative
It is proof you’ve done the research and examined the topic from all sides. You’re prepared to make an educated argument about something.

4)  It adds value

“The more you send people away to more valuable resources, the more valuable you become to your target audience.”
-Kevin O’Keefe, Blogging About Competitors Blogs is Smart

5)  People will show you “link love” back
Owners of competitive sites you’ve referenced will be much more inclined to send you traffic. Some call it karma, others call it good old fashioned reciprocity. So give them the gift of traffic, and see what you get in return!

6)  It helps with SEO
The more you link out to credible, similar content from your site, the more credible your site becomes to search engines. It’s a practice that’s been going on for years and mastering it will push you up to the top of search results, resulting in more traffic.

“Sharing isn’t just caring – it’s networking,” argues Zemanta. We couldn’t agree more. At VigLink, we think about the power of the outclick every single day. While we work hard to make the hyperlink intelligent, actionable, and profitable, we love to see others acknowledging that links have an innate capability to do good for any content creator. So don’t undervalue the power of linking out – to products or similar content – and, certainly, don’t forget to embrace the concept of “link love.”

 

Whitney Smith, VigLink Marketing Communications Manager

The Hidden Cost of Manual Link Affiliation

July 20, 2012

Ahhh yes, the benefits of website ownership: working from anywhere, choosing your own hours, and manually setting up your affiliate links. Well, we’ve never met anyone who calls “affiliate link tagging” a perk of website ownership either. From a big affiliate who’s dedicated staff to the chore, to an independent affiliate suffering through the tedium and frustration in spreadsheets (or worse still, a network portal), adding affiliate IDs by hand can be costly. For most sites, there’s a better way.

Let’s explore three cases where manually affiliating the links in your content could limit your earnings:

User-generated content
If your site has social features, odds are users are leaving links in comments and posts on your site. At best, manually affiliating these links is time-consuming and likely a technical challenge; at worst, you may not even be approved for the specific merchant program. If you want to get paid for these links, you’ll want to look to automation — VigLink automatically affiliates links within user generated content across more than 30,000 merchants.

Affiliate Program Changes
It’s bound to happen at some point to any affiliate marketer — hundreds of hours of work manually formatting affiliate links, completely undone over the course of one weekend when a merchant moves from one affiliate network to another or closes their public program altogether. Not only are the links no longer earning money, they may not even work at all. With broken links, users quickly lose faith and abandon. Customers who use VigLink never skip a beat — links to merchants just keep working (and the checks keep coming).

Revenue Maximization
The affiliate playing field is heavily tipped in favor of the biggest and best performing affiliates. Most merchants openly offer preferential rates to top affiliates and privately agree to additional incentives with a select few partners. Go it alone and you’ll be hard pressed to maximize your payouts. When you work with VigLink to automate your link affiliation, you can count on our scale and relationships to deliver higher paying programs for your links.

Savvy website owners know their first priority is building an awesome experience that keeps users coming back. After all, without users, efforts to monetize won’t pay off.  So spend time on the stuff that matters most – great content, features, and design – rather than signing up and sifting through dozens of affiliate programs, pulling down tags, and editing links. Focus on your users, link naturally and let VigLink take care of the rest.

 

Whitney, VigLink Marketing Communications Manager